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Product Support

   

Providing quality product support is an important part of our goal to make STARS your total health center solution. The robust set of standard features and the customizable functionality of our software ensures it will work flawlessly in most situations. However, we realize every health center is unique and has it's own special needs. We offer two levels of support in order to guaranty STARS is always your total solution and gives you total satisfaction.

A detailed description of each support plans follows:

 

 
  Various Screen Displays in STARS
 

Standard Performance (SP)

Features

The SP Plan comes bundled with all versions of the STARS software solution. It ensures that the installation of your STARS software is fast and easy.

  • Initial student demographic data is pre-loaded.
  • Any software maintenance updates are provided.
  • Unlimited technical support via e-mail for 1st year.

Guaranteed Quality Performance
(GQ)

Features

The GQ Plan was developed at the request of our users. It comes with our money back guarantee to ensure that you will always get high quality performance from STARS and the HetrickInfoTech support staff. It also protects your investment in our software by giving STARS the maximum ability to change as your needs change. It enables you to requesting screen modifications, additional data fields and specialized reports at no additional cost. It also entitles users to receive new STARS innovations, updates and continuous support.

 

  • Student demographic data is loaded annually.
  • User requested enhancements
  • Custom Display Screens
  • Additional Data Fields
  • Specialized Reports
  • All maintenance updates
  • Unlimited telephone technical support
  • Unlimited email technical support.
  • Onsite visits as required*
  • Access to STARS Users Support Network
 
 
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HetrickInfoTech,Inc. 5119 Waterbeck Fulshear,TX 77441
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